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How To Start a Claim

To report a claim during business hours, please call our agency at 727-393-0640 as soon as possible. We will direct you concerning the next steps in the claims process. Should you need to begin the claims process outside of normal business hours, please contact your insurance carrier directly, then contact us as soon as possible.

Company Claim Numbers

COMPANY PHONE NUMBER WEB SITE
Appalachian Underwriters 888-376-9633 Appalachian Online
Ascendant Commercial Insurance 305-820-4360 Ascendant Online
Atlatic Casualty 305-820-4360 Atlatic Casualty
Century Surety 800-878-7389 Century Surety
Citizens Insurance 888.685.1555 Citizens Online
Federated National Insurance 800-293-2532 Federated National
Florida Peninsula 877-994-8368 Florida Peninsula Online
Foremost 800-527-3905 Foremost Online
GMAC 800-325-1088 GMAC
Penn America 610-664-1500 Penn America
Progressive 800-274-4641 Progressive Online
Infinity 800-334-1661 Infinity Auto
Lloyd's of London +44 (0)20 7327 5693 Lloyd's Online
Markel 800-416-4364 Markel Online
Montpelier 860-838-4460 Montpelier US
Southern Oak Insurance 877-900-3971 Southern Oak
Western Heritage 800-873-9442 Western Heritage

 

At Novak Agency, we know that the manner in which we handle your claim is one of the most important aspects of our relationship with you. We pledge to assist you in any way we can with each step of the claims process.

The following information may be helpful to you immediately following an accident:

Auto/Boat/RV:

Windshield:

  • Call our office to report the damage.
  • We will verify your coverage/deductible and then advise you on how to get it repaired.

One Vehicle Accident:

  • Stop your vehicle and move it to a safe place.
  • Determine if you or any passengers are injured. Call for medical assistance if needed.
  • Call our office as soon as possible to report the accident. We will verify your coverage/deductible and then advise you to obtain estimates for repairs.

Two (or more) Vehicle Accident:

  • Stop your vehicle and move it to a safe place, if possible.
  • Remain at the scene of the accident, and determine if you or any passengers are injured. Call for medical assistance if needed.
  • Exchange the following information with the other driver(s): names, addresses, telephone numbers, type and ownership of vehicles, insurance information, a description of damages.
  • Get the names, addresses and telephone numbers of any witnesses.
  • Call the police. Cooperate with the police and answer all of their questions.
  • Do not admit fault to anyone. You do not have all of the facts about the accident yet.
  • If your vehicle must be towed, ask that it be taken to a repair shop of your choice.
  • Call our office and report the accident as soon as possible. Our staff will verify your coverage/deductible and set up your claim with the insurance company that carries your policy.

Property (Fire/Water/Wind/Theft/Vandalism/Etc):

  • Make whatever repairs are necessary to ensure no further damage can occur. For instance, turn off the water main for burst pipes, place a tarp on the roof for leaks, etc. (Keep a record of repair costs and retain receipts for these immediate and necessary expenditures.)
  • If the loss involves theft or vandalism, call the police immediately.
  • Call our office to report the claim as soon as possible. We will verify your coverage/deductible and give you advice for obtaining estimates for repairs.

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Novak Agency : An independent insurance agency serving Central Florida.